Shipping and Returns

 

 

Made to order and Klarna payments:

Thank you for shopping at Born to Thread
If you’re not happy with your purchase, we’re more than happy to help you.

Returns
You have a 14 open day to return an item from the date that you purchase it.
To be eligible for a return here at Born to Thread, the product that you purchased must be unused, still in its original packaging, and in the same condition as when you purchased it.
We require the original receipt or proof of purchase to be eligible for a return.

Refunds
Once I have received your item, I will let you know that I’ve received it and that I’m in the process of evaluating if it’s in the same condition as when it was delivered to you. I will let you know the status of your refund as soon as we have finished inspecting your item.
If I approve your refund, I will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.

Shipping
You will be responsible for paying the costs of shipping your item back to us. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.

If you have any further question regarding your refund, please, don’t hesitate to contact me to find out more.

*Please note all my made to order items in my shop are all to be made they can take 1 to 2 weeks this will be stated in the items description. Leather jackets are made to order to standard UK sizes from my shop page and can take 1 to 2 weeks to be made.

*Please note it is a open 14 day returns policy

Postage:

UK- All items will be sent First Class Recorded delivery with Royal Mail – tracking codes will be sent via email.

Rest of the world- All items will be sent First Class Standard Airmail which can take between 7-14 days for delivery however some items may take longer especially around busy holiday times or parcels may get caught up in customs.

Please contact me within 14 days if you have not received your item.

Dispatch notices will be sent via email as soon as the item is shipped. It is the buyer’s responsibility to provide the CORRECT ADDRESS, please make sure of this. It is also the buyer’s responsibility to pay any customs, duties and taxes levied by the buyer’s country.

 

Bespoke service:

As bespoke products are made to your measurements and design, these garments are non refundable however if items are faulty or need altering then I do my very best to amend these for you.

All information on bespoke services can be found here

Please contact me first via email if you would like a bespoke item, if you have requested a customisation please make sure you have clearly stated size, design, timescales and any other information you require

If you have any other problems, please contact me

Klarna Payments:

Please click this link to read Klarna terms and conditions